Samsung in collaboration with Ufone has set up a state-of-art call centre with Toll Free number to improve and revitalize its customer services and to deliver world-class customer facilitation experience. In the inauguration ceremony of new facility in Lahore, Managing Director of Samsung Pakistan, Mr. J. H. Lee and Chief Officer Customer Operations, Mr. Ahmad Kamal, were present.

Samsung Contracts Ufone To Set Up A Call Centre and Toll Free Number

On the occasion, the Managing Director Samsung expressed:

“The call-center facility is designed to enhance the brand’s accessibility, through the use of advanced technologies. The customers can now instantly indulge in direct conversation with Samsung to convey their enquiries and expectations from the brand and its products. It will add great value to Samsung’s innovative products and quality performance, thus empowering the customers to enjoy the latest in telecommunication technologies and perpetual connectivity, on-the-go.” Further he said:

“We are launching this new mode of consumer access to revolutionize the customers’ experience in Pakistan. It will bring our partner customer-response facilities at par with the international standards of convenience, while the customers’ hassles are greatly reduced.”

Regarding this new development, Chief Officer Customer Operations at Ufone said:

“Ufone believes in innovation, development and new collaborations, which is reflected in this new agreement with a global leader in electronics; Samsung. Now, Samsung would be able to benefit from Ufone’s extensive experience in customer care, giving it satisfied customers, further enhancing its image.”