It would seem there have been a few complaints lately exactly where people said they have acquired refurbished phones from OnePlus One. OnePlus is on mission to sell 1 million phones by the end of this year. Unfortunately, it looks like OnePlus One has been caught in a bit of controversy, with claims from customers that the company is selling used devices as brand new phone.

According to OnePlus forum posts, several customers during the past couple of months claim to have received used devices when they ordered brand new phones directly from OnePlus. While OnePlus has stayed relatively quiet about the issues, so they decided to address it head on by responding to each accusation via their forum.

OnePlus talked about every instance, with some getting a fairly creditable explanation as to why the mobile phones could not be used, and some instances exactly where the firm is nevertheless searching into the matter. Nonetheless, it stressed at no level did they ship a used or refurbished unit.

They are also some doubts regarding weather or not the displays on the OnePlus One have been actual Gorilla Glass 3 as the company claims. Which have also been offered suitable response like an image of the blueprints of the cell phones with the title of the glass supplier described on it..