Mobilink with its parent company VimpleCom has collaborated with Twitter to start an innovative self-care service called #MobilinkCare. This service enables the Mobilink user to get direct answers of their queries related to Mobilink services directly in their inbox which is Twitter Direct Message. For example someone wants to know its data Voice offers, write #voiceoffer and you will get the whole set of packages in your direct message (inbox).

Mobilink introduces Self Care services in collaboration with Twitter.

“Mobilink believes in continuous improvement, it can be either product offerings or customer care services. Such platforms will ensure that subscriber queries are answered successfully in least amount of time is an ever evolving mechanism at our company,” commented Asif Aziz, VP Marketing – Mobilink.

“This landmark partnership with Twitter has various benefits for brand Mobilink, and can be heralded as a game changer in the industry. The service will allow us to reduce existing traffic on our customer care centers, assists us in promoting our latest offerings, while allowing increased engagement between our brand and customers,” Aziz further added

With the launch of this service is the third Telecom to implement such unique services for the customers.

List of services currently available:

#Balance: to receive current balance information

#Mypackage: to receive current voice and Internet plans

#internetoffers: to receive Mobilink’s popular Internet offers available

#voiceoffers: to receive Mobilink’s popular voice offers

#smsoffers: to receive Mobilink’s popular sms plans/offers available

#newoffer: to receive Mobilink’s new offers (Internet, voice, SMS)

Twitter is the second largest Social Media Platform in Pakistan after Facebook so Mobilink has immense opportunity to grow in Self Care via this platform.